After Sales Services

Spare Parts, Support & Training

Business Solutions
Lonix Sales & Marketing is specialized in providing friendly and customized business solutions for all its products. The concept is very clear, is to add another mile to reach customer satisfaction. The remarkable success in all its product lines is achieved through strong customer relationship. Lot of emphasis is put to understand the client requirements, both technical and financial and then offered the best available solutions. Its just not selling but beyond, covering all the areas that are required to achieve the mutual objectives.

Spare Parts
Lonix strategic goals are to provide to its clients genuine spare parts manufactured to the most stringent specifications, guaranteeing superior performance and a long service life. Lonix warehouses carry a complete inventory of spare parts for all the machines, spare parts commonality are the best features that some of the products offer. 95% off shelves availability for both fast moving and contingency spare parts, 73 hours availability for the emergency needed parts.

For information/order, please call +249 183 77 84 13

Lonix service and maintenance is one of the best in the country, presented by highly skilled and trained service engineers, who are totally dedicated to fulfill our promise to our clients in offering outstanding services and ensuring 100% machines availability at work.
Our services are offered via on call a 24 hours day, fully equipped mobile workshops, the mobile vans are arranged by (latest technology off diagnostic tools and computers).
To cover the vast areas country like Sudan and to ensures swift response and services to our clients, regional service offices at Merowe and New Halfa were established and many others will come in an attempt to establish a strong network of services.

Customer Support
Lonix is totally committed in offering the highest quality of support services to all of our clients. The CSR teams (Customer Support Representatives) are highly qualified, trained engineers, their tasks and duties are to ensure fast, flexible response to our clients’ inquiries and claims to guarantee the highest levels of uptime and productivity for all the products we support.

Our belief is that it is all about the people who makes and maintain the success of any business, therefore and from the beginning we managed to attract the talented and qualified personnel to our company, and we heavily invested in training, personnel development and by organizing the productive environment and work place. Training is a continuous and progressive practice in Lonix our technical staff and clients sent regularly to attend technical training courses in China and when ever available courses and seminars all over the world. In house training facilities at Lonix provides better scope to our clients to enhance their operational abilities, increase product knowledge and continuously update with the latest product developments.

For information, please call: +249 183 778413

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